Banking

International Journal of Trade, Economics and Finance, Vol.2, No.1, February, 2011 2010-023X Impacts of proceeds quality on customer satisfaction: Study of On plication briming and cash dispenser wait ons in Malaysia Hazlina Abdul Kadir, Nasim Rahmani and Reza Masinae become the first pious banality to offer net sticking service in Malaysia through its profess portal, www.maybank2u.com. This service offered many financial function to customers. Customers were able to indemnify their bills, check their balance and lurch money to other accounts. It abided passing(a) customer support service via email as salutary as forebode line from 6 A.M to 12 midnight. other interior(prenominal) bank is the Hong Leong bank that introduced internet banking in celestial latitude 2000 and it provides not only all(prenominal) previously Phone banking services entirely also offers the survival of accessing to all history transaction on its websites, www.hlbb.hongleong.com.my. Th ey also provide customer service via email and telephone line that is hastentable daily from 7am to 11 pm. Third bank that offered internet banking in Malaysia was Southern coast. (Southern bank later acquired by Bumiputra Commerce Bank. Then, these ii banks along with CIMB Investment Bank created a universal bank which is currently called CIMB Bank).

Alliance bank is other bank which offered internet banking toward the end of 2001 via www.alliancebank.com.my. A recent review about the Malaysian banks websites indicates that all domestic banks which were called anchor banks birth a website and offer online ban king services. Others banks are Am bank, AFF! IN, Public, EON and RHB Bank Berhad in Malaysia. AbstractThis study tries to attain the effects of services offered by Malaysian banks through online media and ATMs on customer satisfaction. euchre students from different universities in Malaysia including University of Malaya, University Kebangsan Malaysia, University Putra Malaysia, Multimedia University Malaysia and Limkokwing University elect as a sample frame of the...If you want to get a skillful essay, order it on our website: OrderCustomPaper.com

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